Payment
We accept payment by designated credit cards, debit cards, FPS, PayMe, bank transfer, and other electronic payment methods specified on our e-store from time to time.
All prices listed on our e-store are in Hong Kong dollars (HKD). The applicable price will be the price shown at the time your order is placed.
Delivery Charges
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Free delivery on orders of HKD 1,000 or above
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A delivery charge of HKD 80 applies to orders below HKD 1,000
Additional charges may apply for remote areas or special delivery arrangements.
Shipping and Delivery
We currently deliver within Hong Kong via SF Express.
To help protect product quality, wines are shipped under chilled conditions where appropriate.
Orders are typically shipped within 3-5 working days after order confirmation. Delivery times are estimates only and may vary depending on stock availability, courier schedules, weather conditions, and destination.
We deliver to most addresses in Hong Kong Island, Kowloon, and the New Territories.
Deliveries to outlying islands or designated remote areas — including Discovery Bay, Ma Wan, Lantau Island, Lamma Island, and Cheung Chau — may be subject to:
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additional delivery charges; and/or
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longer delivery lead times.
Specific delivery time slots are not guaranteed unless otherwise agreed.
The courier may contact the recipient before delivery using the contact details provided at checkout. Please ensure that your contact information is accurate and accessible.
Inspection Upon Delivery
The recipient must inspect all goods as soon as reasonably possible upon delivery, and in any event within 24 hours of receipt.
Please check for:
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breakage
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leakage
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missing items
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incorrect items
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visible damage to packaging or products
This inspection requirement applies to all items, including wine, Champagne, glassware, and accessories.
If any issue is identified, please notify us within 24 hours of delivery and provide photographs where possible.
Breakage, Damage or Incorrect Items
General Policy
All orders are final once confirmed.
We do not accept cancellations, returns, or refunds for:
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change of mind;
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personal taste preferences;
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incorrect orders placed by the customer; or
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incorrect or incomplete delivery information provided by the customer.
Limited Exceptions
We will only consider requests for return, replacement, refund, or other remedies in the following circumstances:
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the wrong item was delivered;
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the item was damaged or broken on delivery;
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the item was materially defective at the time of delivery; or
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another issue is accepted by us, at our sole discretion, as a valid claim.
Any such request must be made within 7 days of delivery and must include:
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the order number or other proof of purchase;
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the original valid receipt; and
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supporting evidence, including photographs where applicable.
Approval of any return, replacement, refund, or other remedy is at our sole discretion.
Condition of Returned Goods
If we agree to accept a return, the item must be returned in the condition specified by us and must not be further used, consumed, or tampered with.
Old and Mature Vintages
Any wine or Champagne that is more than 10 years old is sold strictly as is and is non-returnable and non-refundable, unless otherwise required by applicable law.
Due to the nature of aged wines, variations in fill level, label condition, cork condition, colour, sediment, oxidation, or overall maturity may occur and do not in themselves constitute defects.
Returns, Cancellations and Refunds
If any item is broken, damaged, missing, or incorrectly supplied upon delivery, please contact us within 24 hours by phone or WhatsApp at +852 9646 6483.
Claims reported after delivery may be rejected if:
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the goods were not inspected upon receipt; or
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the issue could reasonably have been identified at the time of delivery.
If a claim is accepted, we may, at our discretion:
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replace the affected item;
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issue a refund for the affected item; or
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provide store credit or another appropriate remedy.